The Site sells cosmetic care and aromatherapy products from the Decléor brand.

By placing an order on the Site, the customer acknowledges having read these Terms and Conditions of Sale and accepts them without reservation.

These Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products offered on the Site.

They apply to any order placed by a consumer (hereinafter "the Customer") residing in mainland France and Corsica. For any delivery to the overseas departments and territories or abroad, please contact us to obtain a personalized quote.

COSPAL reserves the right to modify these Terms and Conditions at any time. The conditions applicable are those in effect on the date the order is confirmed.

The products offered for sale are those presented on the Site, subject to available stock.

Each product is accompanied by a detailed description. The photographs illustrating the products are not contractually binding. In the event of a clear error between the product's characteristics and its representation, COSPAL cannot be held liable.

Product prices are shown in euros, including all taxes (TTC), excluding delivery charges.

Delivery charges are indicated before the final confirmation of the order and are billed in addition to the product prices.

COSPAL reserves the right to change its prices at any time. Products are billed based on the rates in effect at the time the order is confirmed.

In the event of the creation or modification of taxes or contributions, these may be passed on to the product sale price.

4.1 Placing an Order

To place an order, the Customer selects the products of their choice and adds them to their cart. They then access their cart to review the details of their order and the total amount.

The Customer provides their delivery and billing information, chooses their delivery method, and then proceeds to payment.

The order is only definitively confirmed after payment confirmation. A confirmation email summarizing the order is then sent to the Customer.

4.2 Modification and Cancellation

Any request for modification or cancellation must be sent as soon as possible to contact@cospal.fr. COSPAL will make its best efforts to accommodate the request, without guarantee if the order has already been shipped.

4.3 Order Refusal

COSPAL reserves the right to refuse or cancel any order in case of:

• Dispute related to payment of a previous order
• Legitimate reason, notably in case of suspected fraud

5.1 Payment Methods

Orders are paid by credit card (Visa, Mastercard, American Express) via a secure payment platform.

The total amount of the order is charged at the time of confirmation.

5.2 Payment Security

Transactions are secured by our payment provider. COSPAL never has access to the Client's full bank details.

5.3 Fraudulent Use

In case of fraudulent use of your payment methods, contact us immediately:

• By email: contact@cospal.fr
• By phone: +33 6 72 73 79 72

6.1 Delivery Areas and Times

Deliveries are made in mainland France and Corsica.

Delivery times are indicated at the time of order and start from payment confirmation. For reference:

• Standard delivery: 3 to 5 business days
• Express delivery: 24 to 48 hours

These times are indicative and may vary depending on product availability and the carrier.

6.2 Order Receipt

The Customer agrees to check the condition of the package upon receipt. In case of any issues (damaged package, missing or damaged product), the Customer must:

• Make written reservations on the delivery note
• Refuse the package if necessary
• Notify COSPAL within 48 hours by email at contact@cospal.fr

6.3 Absence at Delivery

If absent, a delivery notice will be left allowing the package to be collected according to the carrier’s procedures.

Any package returned due to an incorrect address or unclaimed will be reshipped at the Customer’s expense.

In accordance with Articles L.221-18 and following of the Consumer Code, the Customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal, without having to justify any reason or pay any penalties.

7.1 Exercise Procedures

To exercise this right, the Customer must notify their decision by:

• Email to contact@cospal.fr
• Mail to COSPAL, 3 Rue Chauveau Lagarde, 75008 Paris

The Customer may use the withdrawal form below or any other clear statement.

7.2 Return of Products

Products must be returned in their original condition and packaging, complete and unused, within 14 days following the notification of withdrawal.

Return costs are the responsibility of the Customer, except in case of an error by COSPAL.

7.3 Refund

COSPAL will process the refund within 14 days from the receipt of the returned products or proof of shipment, whichever occurs first.

The refund will be made using the same payment method as used for the order.

7.4 Exclusions

The right of withdrawal cannot be exercised for products unsealed after delivery and that cannot be returned for hygiene or health protection reasons (Article L.221-28 of the Consumer Code).

(To be completed and returned only if you wish to withdraw)

To the attention of COSPAL, 3 Rue Chauveau Lagarde, 75008 Paris — contact@cospal.fr

I hereby notify my withdrawal from the contract concerning the sale of the product(s) below:

• Reference and description of the product(s):
• Ordered on: / Received on:
• Customer Name:
• Customer Address:
• Date:
• Signature (in case of paper notification):

All products sold on the Site are covered by the legal guarantees provided by the Consumer Code:

9.1 Guarantee of conformity (articles L.217-4 to L.217-14)

The Customer may request the repair or replacement of the non-conforming product. If these solutions are impossible, the Customer may return the product and obtain a full or partial refund.

9.2 Guarantee against hidden defects (articles 1641 to 1649 of the Civil Code)

The Customer may choose between canceling the sale or a price reduction if the product has a hidden defect that makes it unfit for use.

To exercise these guarantees, contact us at contact@cospal.fr.

For any questions, complaints, or requests regarding an order:

Email: contact@cospal.fr

Phone: +33 6 72 73 79 72

Mail: COSPAL — Customer Service, 3 Rue Chauveau Lagarde, 75008 Paris

Our team is committed to responding to you as quickly as possible.

In accordance with the provisions of the Consumer Code relating to the amicable settlement of disputes, the Customer may use the mediation service offered by COSPAL free of charge.

The consumer mediator is: Thomas Gatignol

Before contacting the mediator, the Customer must have first attempted to resolve the dispute directly with COSPAL through a written complaint.

The Customer may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

12.1 Data controller

COSPAL, as data controller, collects and processes the Client’s personal data.

12.2 Data collected

• Identification data: name, first name, email address, postal address, phone number
• Connection data: IP address, browsing data
• Transaction data: order history, payment data 

12.3 Purposes of processing

• Order and customer relationship management
• Product delivery
• Payment management
• Sending commercial communications (with consent)
• Improvement of our services
• Fraud prevention

12.4 Legal basis

Processing is based on contract execution, Client consent, or COSPAL’s legitimate interest.

12.5 Recipients

Data may be shared with COSPAL service providers (logistics, payment, hosting) strictly within the scope of service execution. 

12.6 Retention

Data is retained for the duration of the business relationship and up to 3 years after the last contact, unless a longer legal retention period applies.

12.7 Client Rights

In accordance with the GDPR and the Data Protection Act, the Client has the following rights:

• Access to their data
• Correction
• Deletion
• Objection
• Restriction of processing
• Portability

To exercise these rights: contact@cospal.fr

The Client may also file a complaint with the CNIL: www.cnil.fr

The Site uses cookies to enhance the user experience, generate statistics, and offer personalized content.

The Client can manage their cookie preferences via the banner displayed during their first visit or in their browser settings.

For more information, please see our Cookie Policy.

All elements of the Site (texts, images, logos, brands, etc.) are protected by intellectual property rights.

Any unauthorized reproduction, representation, or use is prohibited and constitutes an infringement punishable by law.

COSPAL cannot be held responsible for the non-fulfillment of its obligations in cases of force majeure, as defined by Article 1218 of the Civil Code and French case law.

Cases of force majeure include, but are not limited to: natural disasters, strikes, pandemics, transportation blockages, and telecommunications network interruptions.

16.1 Entire Agreement

These Terms and Conditions represent the entire obligations of the parties.

16.2 Partial Invalidity

If any clause of the Terms and Conditions is declared null, the other clauses remain fully valid.

16.3 No Waiver

The fact that COSPAL does not invoke a breach by the Client does not constitute a waiver of the right to invoke it later.

These terms and conditions are subject to French law.

In case of dispute, an amicable solution will be sought prior to any legal action.

If no amicable agreement is reached, the French courts will have exclusive jurisdiction.